Frequently Asked Questions
What is my password?
How do I change my password?
Why can’t I login to Mouse Tracks/Helpdesk?
Who do I contact about a “computer problem”?
Can ITS work on my computer?
Should I use a power strip or surge protector?
Where can I get a network cable?
Who will install software for me?
What is going on with MC Wireless?
What are the hours of the labs?
Why don’t the labs stay open 24 hours?
What if I need to install software on a lab PC for a course?
What if I need to buy software?
What if I want to buy a new PC?
What support is there for Non Windows Operating Systems?
Why isn’t my game console working on the network?
Why is my PC so slow at downloading?
How does Spartan Print work again?
Why does system administrator say I’m over my mail quota? What can I do about it?
EZLabor has locked me out, so I can’t clock in. Who can help me?
Do we have voicemail?
- You will receive instructions for your initial password during the Computer Training session of Orientation. If you have already changed your password and cannot remember it, please come to Clark Computer Center on regular business days between 8:00am and 5:00pm with a Photo ID in order to create a new password.
- There are several ways in which you can change your password. The easiest way is to log onto a lab computer, press CTRL+ALT+DEL and click the “Change Password” option. Simply enter the information in the boxes and your password will be changed.
Why can’t I login to Mouse Tracks/Helpdesk?
- The initial password for Help Desk is blank. If you have never used this service before, do not enter a password in the field. Once you are logged in, please create a new password (it can be the same as your network password). If you have already logged in and your password is incorrect or you cannot remember it, please contact ITS Help Desk at x5454 or helpdesk@manchester.edu
Who do I contact about a “computer problem”?
- If it is a problem with a lab computer, please contact Help Desk at x5454 or helpdesk@manchester.edu. If it is an issue with your personal computer, please see “Can ITS work on my computer”.
- Yes and no. ITS will make every effort to assure your computer connects to the network. However, outside of the wiring in the Residence Hall, your personal computer is just that—your personal computer. If you still need assistance with your personal machine, you can bring it to the ITS Help Desk anytime between 8am and 12am Monday through Thursday, and 6pm through 12am on Sunday. ITS Help Desk will diagnose any problems free of charge, but will work on issues for a fee. Please know, however, that these fees are far less than you would get at a normal computer repair center.
Should I use a power strip or surge protector?
- The use of a surge suppressor/protector is highly recommended. Surge suppressors contain technology that prevents excess amounts of electricity from entering your computer. Computers are highly sensitive to electrical fluctuations. While the College does not often experience power issues, lightning striking on or near campus can create a surge which my damage your equipment. Therefore, the use of a surge protector should be a must. Power strips; on the other hand do not contain the technology that surge suppressors contain. Power strips are simply over-glorified extension cords and may work fine for your refrigerator and blow dryer, but should not be used with your computer.
Where can I get a network cable?
- Network cables are available in the bookstore for a nominal price. You may also purchase a cable at Key Pharmacy, ALCO, or CVS in town or any other department store.
Who will install software for me?
- Installing software on your computer is up to you. However, Antivirus, Cisco Clean Access, or Anti-Spyware programs can be installed and configured by ITS Help Desk for a nominal fee.
What is going on with MC Wireless?
- Currently, wireless is available in Clark Computer Center, Funderburg Library, and the Science Center. We are in the works of expanding this capability throughout all of campus and the grounds. Updated information can be found on the following Web site (http://gowireless.manchester.edu).
What are the hours of the labs?
- Each lab has hours posted outside which are maintained by the individual departments in charge of the lab. Residence hall labs stay open 24 hours and are available to any student living in that Residence hall.
Why don’t the labs stay open 24 hours?
- Labs aren't open 24/7 because there hasn't been much demand for it except at the end of a semester. While security is an issue, the College could alleviate that problem, if necessary, if there was more demand for 24/7 lab access.
What if I need to install software on a lab PC for a course?
- Any software that is required for a course should already be on the lab computers. If there is software that is needed, but not available, please bring this to the attention of your instructor and ITS Help Desk.
What if I need to buy software?
- Microsoft Windows and Microsoft Office are available at a discount to students through e-Academy. Please visit their website for more information. Other software can be purchased at any software dealer. Antivirus and Antispyware programs can be found through a Google search for free.
What if I want to buy a new PC?
- Dell offers discounts to Manchester College students through the following link: http://www.dell.com/manchester . Apple Computers also offers a discount to all students of any university through their website. When purchasing a new PC, there should be no issues with performance on the network, but please stop by Help Desk to obtain the minimum requirements for a computer.
What support is there for non-Windows Operating Systems?
- Non-Windows systems are not supported by ITS. However, if there is an issue with your non-Windows machine, we will try to figure something out. Non-Windows machines will also be able to connect to the network without using the Clean Access Agent provided you bring your machine to the ITS Help Desk and allow us to configure it for the network.
Why isn’t my game console working on the network?
- Game Consoles must be registered with ITS in order to obtain an IP address for network gaming. Please bring your console, controller, power supply, and RCA cables to the ITS Help Desk so that we may configure them for the network.
Why is my PC so slow at downloading?
- Various issues may cause your PC to be slow at downloading. Viruses or spyware/malware can affect internet connection. If this is an issue with P2P programs such as Kazaa, Limewire, etc, these programs are blocked and are in violation of the Acceptable Use Policy.
How does Spartan Print work again?
- What happens if it shows me with no money, and I should have a semester’s worth? How do I add money to my account? Please see http://www.manchester.edu/OFA/Oops/faqs.htm for questions regarding Spartan Print.
Why does the system administrator say I’m over my mail quota? What can I do about it?
- As students are no longer on our email system, they needn't worry about this message. With Exchange Labs, the new student email system, they have a 10GB mailbox size. However, for employes, we must strictly enforce these quotas. If you are receiving a message about your quota, please clear any unnecessary e-mails from your inbox, outbox, sent items, and deleted items. Also, any attachments should be saved to a disk and not kept in your e-mail.
EZLabor has locked me out, so I can’t clock in. Who can help me?
- Mike Leckrone in the Business Office is the contact for ADP. Please e-mail him at MJLeckrone@manchester.edu or stop by the Business Office for assistance.
- No, most student rooms do not have voicemail although RAs and health assistants do. However, answering machines can be used and are highly suggested.