911 Emergency Call Reference

 

When should I call 911?
911 is for emergencies or things that could become emergencies.

If the situation seems urgent and/or has the potential to become dangerous, call 911. Dispatchers will determine whether your call should be handled by 911 or can be transferred to another person or agency. All other calls should be directed to our non-emergency number: 982-8555.

 

What if I call 911 accidentally?
If you accidentally dial 911, do not hang up. Stay on the line and tell the dispatcher that everything is alright. If you don't, the dispatcher may think that something is wrong and send a police officer to check.

 

Why do the dispatchers ask so many question when I call 911?
Emergency dispatchers need to get accurate information to allow officers to make the best decision on how to approach the situation. Dispatchers handling fire and paramedic calls must also consider the well-being of the public and the safety of the firefighters and paramedics. Callers will be asked:

The information you provide a dispatcher is relayed to responding officers, paramedics, or firefighters while they are on their way to the call.

 

If I call 911, what will they ask me?

Why do the paramedic dispatchers ask so many questions?
Two dispatchers handle every medical call. While one dispatcher is asking very specific questions, the other dispatcher is already sending out an ambulance. You will be asked a series of questions that will help determine the response of paramedics to the call. The paramedics will be better prepared to help the patient with the information you have provided.

The dispatcher will provide you with some instructions for keeping the patient safe and comfortable until the paramedics arrive. Follow the instructions given to you by the dispatcher.

 

If I call to report a fire, what should I tell the dispatcher?
You should be prepared to answer questions like these:

While you are answering these questions, the dispatcher's partner is setting off the bells at the appropriate fire stations and getting help on the way.

 

When I call 911, why do I get asked to hold on?

The same dispatchers who answer the 911 calls also answer the non-emergency calls for service for all law enforcement agencies in Wabash County. When the dispatch center is busy, the dispatchers have to ask non-emergency callers to hold while they answer the 911 calls. Every effort is made to get back to you as quickly as possible and your patience and understanding is appreciated.